Rental Policy
Customer Pick-Up and Delivery Policy:
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All rental items are eligible for customer pick-up from our store except for flower walls and flower arches.
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Flower walls and flower arches are not eligible for customer pick-up and drop-off. These items can only be delivered, set up, and picked up by our team.
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A delivery, setup, and pick-up fee will apply for flower walls and flower arches.
Rental Duration:
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Our rental items have a standard 24-hour rental time.
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If more than 24 hours is needed, an additional fee may apply.
Cancellation Policy:
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A partial refund is available with a cancellation notice of at least 24 hours.
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A full refund is available with a cancellation notice of at least 5 days prior to the event.
Payment Terms:
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All rental items require full payment if picked up by the customer.
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If the item is delivered and set up by our team, full payment is required.
Damage Policy:
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A damage fee will apply for any damage incurred to rental items.
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Flower walls are highly encouraged for indoor use only to prevent damage.
Event Decor Booking Process
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Contact Form Submission:
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Fill out the contact form on our website.
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Include the event date, address, and upload inspiration pictures.
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To save time, be as detailed as possible in your inquiry for a faster quote.
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Invoice and Deposit:
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Upon receiving the invoice, a 50% deposit (non-refundable) is required to secure your date, time, and items.
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The remaining balance is due a day prior to the event setup.
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Changes to Event Decor:
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Changes to the event decor must be made at least 14 days prior to the event date.
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Week-of event date changes are not allowed, especially if it involves reducing the decor display.
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Additions to the decor are allowed if the items are available, but you cannot decrease your decor amount or price.
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Cancellation/Rescheduling Policy:
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If you cancel your event for any reason, we are happy to work with you on a new date or hold your deposit for 6 months.
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Your event must take place within 6 months from the original date.
Minimum Order Requirements:
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Balloon decor minimum is $950, plus delivery, setup, and pick-up.
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Floral display minimum is $650, plus delivery, setup, and pick-up.